FAQ

Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can also visit our Track Your Order page.

How long does shipping take?

Shipping times vary depending on your country. Most orders arrive within 7–20 business days.

Do you ship internationally?

Yes. We ship to many countries worldwide.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Secure payments processed through Stripe

Can I cancel my order?

Orders can only be canceled before they are processed for shipment.

What if I receive a damaged item?

Please contact us within 7 days of receiving your order. Include photos of the damaged item so we can assist you.

How do I request a refund?

Simply contact our support team with your order number. Refund requests are handled according to our Return & Refund Policy.

Who pays for return shipping?

Unless the product is defective or the wrong item was sent, customers are responsible for the return shipping costs.